FAQ's

  • To create an account, download the app from the App Store or Google Play.
  • Open the app and follow the on-screen instructions to sign up, providing necessary information such as your name, email, and phone number.
  • You can add money to your account by linking your Visa, Mastercard, or debit card.
  • Alternatively, you can use Electronic Funds Transfer (EFT) to transfer funds from your bank account.
  • Log in to your account and navigate to the “Send Money” section.
  • You may be required to submit your KYC details in order to move ahead with sending money.
  • Enter the recipient’s information and the amount you want to send.
  • Choose the funding source (card, bank account) and confirm the transaction.
  • For international transfers, ensure you provide accurate recipient details and comply with any additional documentation requirements.
  • Yes, you can withdraw money by linking your bank account. Navigate to the “Withdraw” section, enter the withdrawal amount, and confirm the transaction.
  • Check the app’s fee structure in the “Fees” section. Fees may vary based on the transaction type and funding source. International transfers may incur additional charges.
  • Transaction times may vary. Card transactions are usually instant, while EFT transactions may take a few business days. International transfers may take longer, depending on the destination.
  • Yes, we prioritize the security of your information. The app uses encryption and other security measures to protect your data.
  • Once a transaction is initiated, it may not be possible to cancel it. Please review all transaction details carefully before confirming.
  • If you experience any issues, contact our customer support through the app or visit our website for assistance.
  • While international transfers are supported, be aware of any country-specific restrictions, documentation requirements, or limitations that may apply. Check the app for details or contact customer support for assistance.
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